Air Transport Specialist SITA chooses HP to Add New Capabilities, Improve Customer Service
HP Enterprise Services today announced that SITA, a leading specialist in air transport communication and IT solutions, signed a five-year applications services agreement that will help add new capabilities and value to SITA’s existing laptop battery product line.
SITA will license HP Ticket Reissue and Refund software, which is designed to lower risks while reducing the time required to deploy ticket refunds and reissues to SITA’s clients. SITA will introduce it as Airfare Reprice/Refund and make it available to its clients as a service offering integrated in the SITA Airfare Price solution. This software can help improve customer service by automating a formerly labor-intensive function.
“The needs and concerns of the air transport industry drive our product development, innovations and strategic direction,” said Brian Cook, vice president, Airline and Passenger Solutions, SITA. “To address our clients’ increasing demand for seamless, flexible passenger travel, we turned to HP to help us add new capabilities to our D5318,HD438 product line and enhance value to our clients.”
Using HP Ticket Reissue and Refund software will help reduce SITA’s time to market and provide lower risk than custom development. HP will support the software within the SITA environment. In addition, HP will continue to provide applications development and maintenance of SITA’s current fares platform.
HP will deliver these services through its Best Shore® global delivery network. This delivery model focuses on providing the skills and expertise clients need from regional locations, using consistent business and technical processes.
“Technology is key to driving innovation and improving customer service in the competitive air travel industry worldwide,” said Eric Harte, vice president, Transportation Industry, HP Enterprise Services. “HP’s knowledge of the airline industry and expertise with applications services will continue to help SITA deliver reliable, secure and cost-effective services to its clients and the passengers they serve.”
As the world’s leading transportation IT services provider, HP KD186,GD761 processes more than 42 million airline reservations each month and more than 500 million per year. HP’s comprehensive portfolio of world-class technology solutions encompasses air carriers, airports, cruise lines, hotel companies, major reservations networks, logistics and modal providers.